How to Prevent Pen Issues

The Mounjaro KwikPen is a high-quality medical device, but it needs to be handled correctly to ensure you get all 4 doses.

Prime Every Time: Unlike some other pens, you should perform a "flow check" (priming) before every single injection to ensure the needle is working.
No Needle, No Dial: Never try to turn the dose knob or press the button unless a needle is firmly attached. This creates internal pressure that can damage the pen.
One-Way Trip: The pen is designed to deliver 4 doses. Once the 4th dose is taken, the knob will not turn any further. Do not force it.
Protect the Tip: If dust or debris gets into the mechanism, it can jam. Always keep the large pen cap on when not in use. Fresh Needle Weekly: Never reuse or "recycle" needles. This leads to blockages, skin infections, and inaccurate dosing.

Solving Common Problems

The Cause: Usually a blocked needle or a build-up of pressure inside the cartridge.
The Fix:
- Check the needle: Remove it and attach a brand new needle, straight on.
- Reset: Turn the dose knob back to '0'.
- Pressure Release: Gently press the button while it is at '0'.
- Try again: Dial your dose and press slowly. Hold for 10 seconds until the window returns to '0'.

The Cause: Debris in the dial or trying to dial without a needle.
The Fix:
- Clean the area around the dose knob.
- Ensure a needle is screwed on straight and the inner needle isn't bent..
- If you have already taken 4 doses, the pen is empty and the knob is supposed to lock.

The Fix:
- Attach a new needle; the current one may be defective.
- Ensure the needle is screwed on straight.
- You can try to prime the pen up to two times. If no liquid appears, do not use the pen and contact us.

The Cause: This is a sign of high pressure, usually caused by trying to use the pen without a needle or with a bent needle.
The Fix:
- Slight Bulge: Attach a new needle, reset the dial to '0', and press the button to release the pressure.
- Seal Popped Out/Broken: Do not use the pen. Contact Quick Meds immediately for advice.

The Cause: The needle wasn't on tight enough, or the "10-second rule" wasn't followed.
The Fix:
- Ensure the needle is screwed on straight and firmly.
- After the dose reaches '0', count to 10 slowly before pulling the needle out of your skin.
- If you lose a dose, make a note of it so you don't run out of medication early.

Don't panic: Small air bubbles are normal and will not harm you.
The Fix: To reduce them, tap the side of the pen gently with the needle pointing up before you prime it.

If you've had 4 doses: The pen has done its job! It is normal for a small amount of liquid to remain in the glass - this is "spare" liquid that cannot be reached.
If you still have doses left: Change the needle, reset to '0', and try to prime again. If it still won't dial, the mechanism may be damaged.