Tips for a Smooth Experience

To keep your pen working perfectly for all 4 doses, follow these golden rules:

Prime Once Only: Only perform the "flow check" (priming) when you start a brand new pen. Over-priming every week will waste medicine, and you won’t have enough left for your 4th dose.
Store with Care: Keep your pen in its original box to protect it from light and dust. Avoid carrying it loose in a bag where debris can jam the mechanism.
Needle Safety: Always attach a new needle before dialing your dose.
- Never reuse needles; this causes blockages, contamination, and painful injections.
- Remove the needle immediately after your injection to prevent medicine from leaking out.
Handle Gently: Never force the dose knob. If it feels stuck, there is usually a simple reason (like a blocked needle).

Solving Common Pen Problems

The Cause: Often a blocked or bent needle, or debris in the button.
The Fix:
- Wipe the pen and blow away any visible dust.
- Remove the old needle and attach a new needle straight on, firmly.
- Turn the dose knob back to '0' and press gently to release any built-up pressure.
- Perform a flow check (prime) to ensure the needle is clear.
- When injecting, press the button slowly - hold for 10 seconds until the counter returns to '0'.

The Cause: The pen may have internal pressure or the needle isn't attached correctly.
The Fix:
- Slowly turn the knob back to '0' using light pressure.
- Check that your needle is screwed on straight and the inner needle isn't bent.
- If it still won't turn, try a fresh needle and a quick flow check.

The Fix:
- Ensure the needle is screwed on tight.
- Try a new needle - the one you are using may be defective or blocked.
- You can repeat the flow check up to two times. If no drop appears after the second try, do not use the pen.

If you have used 4 doses: The pen is empty. It is normal for a tiny amount of liquid to remain in the reservoir that cannot be dialed; this is an intentional safety feature. Dispose of the pen safely.
If you have doses left but it won't dial: Replace the needle with a new one, perform a flow check, and try again. Ensure you aren't trying to dial past the remaining medicine in the pen.

The Cause: This usually happens if you try to dial or press the pen without a needle attached, or if the needle is badly bent.
The Fix:
- Slight bulge: Attach a new needle, turn the dose to '0', and press the button gently to "reset" the pressure.
- Severely broken or seal popping out: Do not use the pen. Contact us at Quick Meds.

The Cause: The needle may be loose, or you may have pulled the pen away from your skin too quickly.
The Fix:
- Ensure the needle is screwed on straight and tight.
- Make sure to hold the pen against your skin for a full 10 seconds after the dose counter hits '0'.
- Note: If you lose a significant amount of liquid, keep a record of it so you can order your next pen in time.

Don't panic: Small air bubbles are perfectly normal and safe. Because this is a subcutaneous injection (under the skin) and not into a vein, a tiny bubble will not harm you.
The Fix: Keep the pen upright, tap it gently to move the bubbles to the top, and ensure you perform your flow check correctly before your next dose.