Privacy

www.quickmeds.co.uk is a website and service operated by Apothecare Group Limited ('we'/'us').

We at Apothecare Group Limited (t/a Quick Meds) are committed to protecting and respecting your privacy.

This Privacy policy sets out the basis on which Apothecare Group (t/a Quick Meds) (we) will process your personal identifying information (‘Personal Data’) that we collect and receive from and about users of our website (), (together “the Site”) and customers who purchase services and products from us.

We assure you that we do not share your data with anyone unless it is for the sole purpose of safely fulfilling your order or improving our services to you. We do not sell data and never will. Your privacy is and will always be our first priority.

Please only proceed to use our website, purchase products, or use our services once you have understood and are satisfied with the content below.

Every member of our team is committed to delivering only the best possible customer service to you, so you can feel completely safe and confident about the confidential and correct medical advice you receive and treatment for your needs and ailments.

Apothecare Group Limited (t/a Quick Meds Ltd) are registered with Companies House (11824371) in England and Wales

Data Controller and Data Protection Officer

Apothecare Group Limited (t/a ) (Companies House Registration No: 11824371) whose registered office is at 320a Stratford Road, Shirley, Solihull, B90 3DN is the data controller responsible for your personal data (collectively 'QuickMeds', 'Apothecare Group Limited', 'we', 'us' or our in this policy).

We are registered with the UK’s Information Commissioner’s Office (ICO) with reference ZA536099.

The Data Protection Officer is responsible for enforcing this privacy notice.

Any concerns, queries, comments, or requests should be addressed to our address above or email info@quickmeds.co.uk.

What is this policy for?

This policy serves to notify and explain the following:

Collected from the device or system you use to access our website/service

In the process of operating our service and website, the following data is collected and processed about you:

The above includes information conveyed via e-mail, telephone, post, or submitted on our website via forms, questionnaires, or live chat. This will include information such as your name, address, e-mail address, telephone number, gender, date of birth, GP details, medical history, social history, medical information, consultation responses, consultation notes, payment details including billing address and/or particulars relating to your order such as items, quantity and order frequency.

 

Patient Confidentiality:

Any medical data may be collected via online forms and questionnaires you complete, telephone consultations, and secure messaging, as well as photo identification assessments.

Your data and any order history are treated with complete confidentiality. No staff member within the business will have access unless they are a health professional, and/or given permission to do so. We never disclose any medical data or personal information unless legally required and permitted to do so.

Your medical data will not be used by us to send you any marketing material unless you give us your consent to use your data for this purpose.

Third-Party Data Processors

Certain attributes may be shared with one or more of the below mentioned third party tools.

Please note that all third-party sources we use have their own Privacy Policies. We recommend you refer to this for further information if required.

 

Identity Verification

QuickMeds use LexisNexis Risk Solutions UK Limited to ensure our patients are whom they say they are. This is a regulatory requirement which we must carry out on all new customers placing an order.

Three data sources will be checked by LexisNexis: Credit agencies, telephone database, and voting register.

The information provided by you will be validated by LexisNexis and used for the purpose of identity verification in accordance with regulations that govern how we operate. You have a right to access your personal records held by credit references, fraud prevention agencies, and by LexisNexis. Your rights are set out in the LexisNexis Privacy Policy (https://risk.lexisnexis.com/corporate/processing-notices/idu-app) - you can contact LexisNexis at:

Lexis House, 30 Farringdon Street,

Holborn,

London,

EC4A 4HH.

Consent is assumed by virtue of accessing the service as follows:

Should you have any questions about this process please contact us. (Contact us hyperlinked)

Whom is your data shared with?

In the provision of our service we rely on the support of selected third parties:

As a constantly adapting and responsive company, we prefer to ensure we understand how our customers and patients use and access your website and services. Selected third-party providers are engaged to:

This is necessary for us to continue to improve the quality and level of service we provide you, ensure our website is working optimally and ensure relevant marketing communications reach the most appropriate customers and patients.

Where your information is shared with any third parties they do not have the authority to make use of your personal data in any way other than for the reason for which it was initially provided. All partner organisations are required to comply with the same data security and protection measures to ensure your personal information is processed appropriately in line with regulations and data processing agreements.

When information is shared with our internal staff this may include appropriately trained prescribers, pharmacists, technicians, dispensary staff, healthcare assistants, and customer care representatives; all of whom are bound by strict codes of conduct both professional and internal which ensure the safety of your personal data.

 

How do we store your information?

Any information you provide us is stored safely and securely on a private database which is only accessed by our prescribers, pharmacists, technicians, dispensary staff, healthcare assistants, customer care staff, and our IT support team.

The platform itself is hosted on our own servers in the UK.

How long do we hold your information/data for?

Your data is only held for as long as is necessary. Our internal retention policy details the length of time each type of data is held for.

Your Rights regarding any information we hold about you

Declining consent for us to process your data

If you do not wish for us to use your information for our marketing purposes you can withdraw consent at any time. We will request consent when you register with us for us to use your information (in accordance with this privacy policy) for marketing purposes. There are many ways in which you can remove this consent:

Amending your data

If there is any information we hold on you which is incorrect you can update it in your account settings. Should you come across anything which is not amendable in your account settings (such as responses to screening questionnaires) then please contact us directly. Contacting us will be hyperlinked to contact us page

Your right to erasure

You have the right to request your data be deleted and we have a duty to comply except where there is a legal requirement for us not to delete selected data. Medico-legal requirements mean we must store certain data as per national guidelines and consequently, it cannot be deleted. If you wish to terminate your relationship with us you can terminate your account within account settings - your account will then stop working. You will no longer receive any communications from us except where legally required.

Your right to access your data

You can request to see your data and any information we hold about at any time - you must put your request in writing but you can contact us via any of the methods on our contact us page. We will need to have proof of identity before we supply any information to ensure we are sharing the information with the right person.

Your right to move your data to another provider

If you wish to move your data to a different provider/company, contact us and we will transfer the data in a commonly used format to facilitate this.

Your right withdraw consent at any time

We rely on your consent to process any personal data you provide to us. Withdrawal will not affect the lawfulness of information processing based on your compliance. However, if you do withdraw your consent, you may not be able to access certain services and/or features where consent is necessary.

Policy Changes

Any amendments to this Privacy Policy made will be visible on this page. Substantial changes will be notified by e-mail.

Complaints

Should you wish to make a complaint about the collection or use of your personal data, you can contact us any time, and we would be happy to come to a resolution.

You have right to raise a complaint with the Information Commissioners Office (ICO), the regulatory body overseeing data protection law within the United Kingdom. If you wish to raise the complaint, please visit the ICO website and follow their complaint process.

https://ico.org.uk/

Contacting Us

Should you have any concerns relating to this Privacy Policy, please feel free to contact us and we will do our best to answer any questions you may have: