Terms and Conditions

Terms and Conditions

1. Introduction

The online services available on this website are provided by Apothecare Group Limited trading as 'Quick Meds'. By accessing and availing of the services herein you are confirming that you understand and agree to be legally bound by these terms and conditions.

The terms and conditions described here apply to your access and usage of services provided by the Quick Meds website (www.quickmeds.co.uk) and any services which are provided by telephone, video call, or other communication methods.

Please take the time to read and understand the terms and conditions included here before accessing and/or purchasing any items available on www.quickmeds.co.uk. If you do not agree with the terms herein please do not access our website.

This website is operated as Quick Meds which is a trading name of Apothecare Group Limited, registered in the UK at 320a Stratford Road, Birmingham, B90 3DN, company registration: 11824371.

If you have any questions or would like clarification on any of the terms and conditions or any other aspect of our website/service please contact us using the details found at the bottom of this document.

2. Our Regulatory Commitment to You

Apothecare Group Limited is registered with the NHS and the General Pharmaceutical Council (GPhC) to provide pharmacy services in the United Kingdom.

Quick Meds offers information, advice and treatment for a range of medical conditions. Any consultations which take place are with appropriately qualified healthcare professionals who comply with the regulations set by their respective professional bodies.

All pharmacy services are provided in accordance with the standards set out by the GPhC, including the Standards for Registered Pharmacies (April 2023), and in compliance with the Human Medicines Regulations 2012 (SI 2012/1916, as amended) and other applicable UK legislation.

3. Consent to Remote Treatment

By using our services, you explicitly consent to receiving healthcare consultations and treatment remotely via online, telephone, video call, and other electronic communication methods. You acknowledge and agree that:

This consent is given freely and with full understanding of the nature and limitations of remote healthcare services. It is your responsibility to ensure you are in a suitable environment to participate in any consultation, particularly where sensitive medical information may be discussed.

4. Prescribing and Clinical Services

4.1 How Prescriptions Are Issued

Prescriptions issued through Quick Meds are based on the clinical information you provide to us through one or more of the following consultation and communication methods:

Our prescribers will use their professional judgement, in accordance with relevant clinical guidelines, guidance published by the National Institute for Health and Care Excellence (NICE), British National Formulary (BNF) recommendations, and regulatory standards, to determine whether a prescription is appropriate based on the information available to them at the time of the consultation.

All prescribing is carried out in accordance with the Human Medicines Regulations 2012 (SI 2012/1916, as amended) and the standards and guidance issued by the General Pharmaceutical Council (GPhC) and other relevant professional regulatory bodies.

4.2 Clinical Decision-Making

All prescribing decisions are made independently by our qualified prescribers. Quick Meds retains full clinical discretion over whether to issue, amend, or refuse a prescription. A prescription will only be issued where the prescriber is satisfied that it is clinically appropriate and safe to do so.

Our prescribers may, at their sole discretion:

4.3 Your Responsibility in the Prescribing Process

You acknowledge and agree that:

4.4 Limitation of Liability for Medication Use

Where medication is not used, taken, or administered in accordance with the instructions and guidance provided by Quick Meds, including but not limited to dosage, frequency, method of administration, storage requirements, and any specific warnings or precautions, Apothecare Group Limited (trading as Quick Meds) accepts no liability for any harm, injury, adverse reaction, or loss arising as a result.

This limitation of liability extends to, but is not limited to:

4.5 Accuracy of Information Provided

Any services and/or products supplied to you via the Quick Meds website, by telephone, video call, or any other consultation method are provided on the basis of the information you have supplied to us. It is your responsibility to ensure that the information given to us is accurate, complete, and up to date; failing to do so may affect the services and/or products we provide to you and may compromise your safety.

Any damages - material or immaterial - incurred as a result of providing inaccurate, incomplete, or false information will be the sole responsibility of the customer/patient. Apothecare Group Limited (trading as Quick Meds) will not be held liable for any harm, injury, or adverse outcome arising from prescribing or treatment decisions based on inaccurate or incomplete information provided by you.

4.6 Ongoing Monitoring and Follow-Up

For certain treatments, ongoing monitoring or follow-up consultations may be required as a condition of continued supply. You agree to comply with any monitoring requirements communicated to you by our clinical team. Failure to attend scheduled follow-ups or provide requested health information may result in your treatment being paused or discontinued.

Quick Meds does not replace the role of your GP or primary healthcare provider. We strongly encourage you to keep your GP informed of any treatments you receive through our service. It is your responsibility to notify your GP of any medication prescribed to you by Quick Meds. We may recommend that you share specific information with your GP, and in such cases it is your responsibility to do so.

4.7 Adverse Event Reporting

If you experience any side effects or adverse reactions to medication supplied by Quick Meds, you should:

Quick Meds will fulfil its obligations under the Human Medicines Regulations 2012 (SI 2012/1916, as amended), Part 15 (Pharmacovigilance), to report adverse events to the MHRA where required. Your cooperation in reporting side effects promptly assists us in meeting these obligations and contributes to the ongoing safety monitoring of medicines.

5. Security and Privacy

At Quick Meds we are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (Regulation (EU) 2016/679 as retained in UK law by the European Union (Withdrawal) Act 2018) (UK GDPR) and the Data Protection Act 2018 (c. 12). Please read our privacy policy for further information.

We will use appropriate measures including firewalls and industry standard website security (SSL) to protect any information you submit via our website.

Any payment information which is supplied by you is transmitted directly to our payment processing partner(s) who will securely process it in accordance with applicable regulations, including the Payment Card Industry Data Security Standard (PCI DSS).

As per our privacy policy we will gather certain personal information which is necessary for you to avail of our services. This information is only kept for as long as is necessary and in accordance with applicable data protection legislation. Medical records will be retained in accordance with NHS guidelines and the requirements of the GPhC.

As is the nature of electronic transmissions, we cannot guarantee that our website will be free from bugs or viruses. It is your responsibility to configure your technology, computer, programs, and platform when accessing our website. We recommend the use of appropriate virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms or other material which is considered malicious and harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer, or database connected to our site. By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990 (c. 18). We will report any such breach to the relevant law enforcement authorities.

6. Working Together

At Quick Meds we endeavour to abide by the following principles:

We depend on our customers to:

7. Registering to Use Our Site

In order to access our services and purchase the products included therein it is necessary to register and create a secure online patient record and account.

We reserve the right to terminate or suspend your account if we believe it is being used otherwise than in accordance with the terms and conditions included here.

When registering you:

You are responsible for maintaining the security of your account credentials. You must notify us immediately at [email protected] if you become aware of any unauthorised use of your account or any other breach of security.

8. Price Promise

Every effort is made to ensure pricing is correct and accurate at all times. Prices will be regularly reviewed to ensure we remain competitive and as such prices may differ from time to time- this may be in part due to greater or lower costs incurred in procuring any particular item.

We will price match any product against any other retailer, online or in store. For consultation or clinic products, we will consider the full service offering and not just the cost of the product.

Retailers must be in the UK. We will match the cost of any products (excluding delivery charges) offered on identical terms where we are able to check the price and stock availability. The product must be in stock and available for delivery. Any services rendered including consultations would need to be on comparable terms.

The weight loss service is exempt from the price promise due to variations in the market and stock volatility. We apologise for any inconvenience caused.

We reserve the right to remove products or services from the price promise at our discretion.

9. Placing Your Order

In providing our services or selling products listed on our website it may be necessary for Quick Meds to conduct a clinical assessment for the requested items before we are able to make supply. This will take into account any responses you have provided as well as your ordering history.

By placing an order and providing the necessary information you agree for us to conduct this assessment.

Legal and professional codes of conduct and good practice restrictions may place limits on the number of doses and frequency of supply we are allowed to supply to you. We hold no obligation to supply the quantity requested, particularly where this exceeds the permitted maximum.

We hold no obligation to supply the product which has been selected; the product dispensed will depend on the clinician's assessment of the information provided at the time you placed your order and any further information provided during any subsequent communications with the clinical team. Communication can be via e-mail, telephone, SMS, WhatsApp or other secure electronic means.

We will always communicate any changes to your preferred selection and agree a treatment plan.

In some circumstances it may be necessary to wholly reject any order. Where an order is rejected on clinical grounds, we will endeavour to explain the reasons and, where appropriate, signpost you to alternative support.

10. Paying for Your Order

Providing payment card details confirms to us that you are authorised to use the card and authorise us or our payment provider to take payment for any items or services you purchase from us including any associated costs such as consultation fees and/or postage and packaging costs.

All prices displayed on our website are in pounds sterling (GBP) and include VAT where applicable.

11. Returns, Refunds and Cancellations

11.1 Orders Rejected or Cancelled Before Dispatch

Where an order is rejected following clinical assessment, or is cancelled by you or by us before the item has been dispatched, you will receive a full refund including any consultation fees and delivery charges paid. Refunds will be processed to your original payment method within 14 days.

11.2 Cancellation Rights Under the Consumer Contracts Regulations 2013

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134), you have the right to cancel a distance contract within 14 days of receiving your goods without giving any reason.

However, please note that prescription and pharmacy medicines are exempt from the right of cancellation once they have been dispatched. This exemption applies on two grounds:

11.3 Post-Dispatch Issues

Once medication has been dispatched, refunds or replacements for post-dispatch issues will be assessed on a case-by-case basis. We will consider refunds or replacements in circumstances including, but not limited to:

You must report any issues with your order within 24 hours of receipt by contacting us at [email protected] or by calling 0121 628 5318.

We are unable to accept returns of medication that has been opened, used, or is no longer in its original sealed packaging, except where the issue is the result of an error on our part.

11.4 Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

11.5 Refund Processing

All approved refunds will be processed to your original payment method within 14 days of the refund being approved. We reserve the right to request photographic evidence or the return of items (at our cost) before processing a refund for damaged or defective goods.

11.6 Retention of Materials for Investigation

If you identify any issue with your medication or its packaging- including but not limited to suspected contamination, unusual appearance, damage, incorrect labelling, evidence of tampering, faulty delivery devices, or any other concern relating to the quality or integrity of the product- you must retain all materials associated with the order. This includes, but is not limited to, the medication itself (whether used or unused), all primary and secondary packaging, patient information leaflets, delivery packaging, batch number labels, and any ancillary items such as needles, pens, or applicators.

These materials are essential for us to conduct a thorough root cause analysis and investigation, which may include escalation to the manufacturer, marketing authorisation holder, wholesale distributor, or the Medicines and Healthcare products Regulatory Agency (MHRA) under the Human Medicines Regulations 2012 (SI 2012/1916, as amended), Part 15 (Pharmacovigilance), and the MHRA Defective Medicines Report Centre procedures.

Where you fail to retain the relevant materials and this prevents or materially hinders our ability to investigate the matter- including our ability to escalate to the manufacturer, distributor, or regulatory authority- Apothecare Group Limited (trading as Quick Meds) cannot accept liability for any claims arising from the reported issue. Our ability to offer a refund, replacement, or further remedy may also be limited where insufficient evidence is available to support an investigation.

You should store any retained materials safely and in accordance with any storage instructions provided (e.g. refrigeration where applicable) until we have confirmed that the investigation is complete and the materials are no longer required. We will arrange collection of retained materials at our cost where necessary.

12. Receiving Your Order

All items will be prepared, dispensed, packed and dispatched at our pharmacy premises.

Dispatch is dependent on your order being approved; approval may require further information from yourself. This is to ensure clinical safety and safety of prescribing. Failing to provide required information before the cut-off times may mean that your order is not dispatched until the following working day.

Orders placed and approved before 3pm on a normal working day (Monday- Friday) will be dispatched the same working day. Orders placed after 3pm on the last working day of the week will be processed the following working day.

Where an item is not available or in short supply there may be a delay of 24-48 hours in dispatch whilst we work to procure the product- we will communicate any delays to you via an appropriate means including telephone, e-mail, WhatsApp or instant messaging platform.

All items are dispatched via Royal Mail- the service will depend on what you select at checkout. We primarily use Tracked 24, Tracked 48 and Special Delivery.

Upon receipt of your medication, you are responsible for checking the contents against your order and inspecting items for any visible damage or defects. Any issues must be reported to us within 24 hours of receipt.

Risk in the goods shall pass to you upon delivery. We are not liable for any loss or damage to goods after delivery has been confirmed by the carrier.

13. Fraud, Misuse and Account Termination

13.1 Prohibited Conduct

You must not use our services for any unlawful or fraudulent purpose. The following conduct is strictly prohibited:

13.2 Consequences of Fraud or Misuse

Where we reasonably suspect or identify fraudulent or prohibited conduct, we reserve the right to take any or all of the following actions without prior notice:

13.3 Account Termination

We reserve the right to suspend or terminate your account at any time where we reasonably believe that you have breached any of these terms and conditions, or where continued provision of services to you would be clinically inappropriate or contrary to our regulatory obligations.

14. Force Majeure and Service Interruptions

Quick Meds shall not be held liable for any delay or failure in the performance of our obligations under these terms and conditions where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

Where a force majeure event affects your order, we will use reasonable endeavours to notify you as soon as practicable and will offer you the option of waiting for the item to become available or receiving a full refund for any affected items. Where a pharmaceutical product is subject to an ongoing national shortage, we may suggest clinically appropriate alternatives where available.

15. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Apothecare Group Limited or its content suppliers and is protected by UK and international copyright laws, including the Copyright, Designs and Patents Act 1988 (c. 48). You may not reproduce, distribute, modify, or otherwise use any content from this site without our prior written consent.

The Quick Meds name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Apothecare Group Limited. You must not use such marks without our prior written permission. Any unauthorised use may constitute an infringement under the Trade Marks Act 1994 (c. 26).

16. Zero Tolerance Policy

Quick Meds takes it very seriously if a member of its staff or prescribing team is treated in an abusive, violent, intimidating or coercive way.

Quick Meds supports the government's 'Zero Tolerance' campaign for health service staff. This states that healthcare professionals and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services, a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful and sensitive to all patients' individual needs and circumstances. Whilst we understand that patients may not always act in a reasonable manner when unwell or seeking treatment, this will be taken into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in all services being withdrawn without notice and, in extreme cases, the Police may be contacted.

In order for Quick Meds to maintain good relations with their patients, we would like to ask all service users to read and take note of the following types of behaviour that would be found unacceptable:

We ask you to treat the staff and healthcare professionals at Quick Meds courteously at all times.

17. Limitation of Liability

To the fullest extent permitted by law, Apothecare Group Limited (trading as Quick Meds) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of our services or website.

Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 (c. 15) or the Unfair Contract Terms Act 1977 (c. 50).

Our total liability to you in respect of all losses arising under or in connection with these terms and conditions shall not exceed the total amount paid by you in respect of the relevant order.

18. Indemnity

You agree to indemnify, defend, and hold harmless Apothecare Group Limited (trading as Quick Meds), its directors, officers, employees, agents, prescribers, and healthcare professionals from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

This indemnity shall survive the termination of your account and these terms and conditions.

19. Complaints

We are committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, please refer to our Complaints Procedure, which is available on our website. You may also contact us directly at [email protected] or by calling 0121 628 5318.

If you are not satisfied with the outcome of our internal complaints process, you may escalate your complaint to the General Pharmaceutical Council (GPhC) or the Parliamentary and Health Service Ombudsman as appropriate.

20. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Changes to Our Policies or Our Site

Our terms and conditions alongside other policies may be updated from time to time. It is your responsibility to check the terms and conditions and any other policies which apply to your usage of our site at the time you access it.

Any major changes may be communicated to you via e-mail where we have permission to contact you and where we feel it is necessary. Continued use of our website and services following any changes to these terms constitutes your acceptance of those changes.

22. Other Applicable Policies

Please see the bottom of the web page for any other policies which may apply to you, including our Privacy Policy, Returns and Refunds Policy, and Complaints Procedure.

23. Severability

If any provision of these terms and conditions is found by any court or regulatory body of competent jurisdiction to be invalid, unenforceable, or illegal, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable whilst preserving the original intent of the parties.

24. Entire Agreement

These terms and conditions, together with our Privacy Policy, Returns and Refunds Policy, Complaints Procedure, and any other policies referenced herein, constitute the entire agreement between you and Apothecare Group Limited (trading as Quick Meds) in relation to your use of our website and services. They supersede all previous agreements, understandings, and arrangements between us, whether written or oral.

No oral explanation or information given by any party shall alter the interpretation of these terms and conditions. You acknowledge that in entering into this agreement you have not relied on any representation or warranty other than those expressly set out in these terms and conditions.

25. Contact Us

If you have any questions about these terms and conditions or any aspect of our service, please contact us:

Telephone: 0121 628 5318

Email: [email protected]

Address: Unit 2 Forge Industrial Park, Forge Lane, Sutton Coldfield, Birmingham, B76 1AJ

Schedule - Legislation and Regulatory Instruments Referenced

The following legislation and regulatory instruments are referenced within these terms and conditions:

The following regulatory standards and guidance are also referenced:

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